Learning Outcomes

• Being able to apply appropriate ways (verbal and nonverbal) to communicate.

Session Content

Read the case study about the two nurses. Try to analyze the communicative situation using Schulz von Thun’s communication model (the four ear recipient).

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Learning Outcomes

• Understand the communication model by Schulz von Thun

Session Content

Watch the video below, which introduces Schulz von Thun’s communication model.