Introduction

Communication in the new era of instant messaging, video calls and technological advances to support an age-friendly environment

In this learning path, you will acquire the following competencies:

• You will understand the basic principles of instant messaging, video calls and AAL.
• You will know how to use instant messaging, video calls and AAL for improving communication in care.
• You will be able to explain the usage as well as benefits and risks of instant messaging, video calls and AAL towards older people.

This learning path consists of two themes. The first theme focuses on the topic of instant messaging, video calls and the influence and changes regarding communication. The second theme is about assistive technologies and how they can support communication in care.

Duration
4 hours

Introduction

In this learning path we focus on communication with older people and show different ways to overcome situations where communication can come to a complete standstill.  

The specificity of communication with older people lies in taking into account obstacles such as visual, auditory and cognitive deficits. In addition, caregivers accompanying the patient sometimes monopolise the conversation, which may prevent them from expressing themselves or even making decisions about their health. Humanity and validation are a set of tools for better communication with very old people or people suffering from dementia. 

 This learning path highlights different circumstances that you as a caregiver may know very well: Confusion, repetition, maintaining communication, forgetfulness, moods and feelings and finally some safety issues.   

All sessions are structured in the same way to make it easier for you to work through.  

We hope you will find some useful and helpful information in our programme! 

One Theme: 6 sessions of approx. 50 minutes each 

Duration LP2: 5 hours 

Introduction

Learners understand and are able to explain the basic principles of effective communication with older people.

Learners have the ability to assess different needs (self-awareness, own needs, care recipient, other person, environment, cultural differences, needs due to impairment or hearing or speaking deficits/problems) and being able to apply appropriate ways (verbal and nonverbal) to communicate.

Learners can invent a trustworthiness and strong relationship, and are able to demonstrate effective listening and effective communication.

Learners are able to establish a relationship in which closeness and distance is well balanced.

Learning outcomes

• Ability to assess different needs (self-awareness, one’s own needs, care recipient’s needs, other person’s needs, environmental, cultural differences, needs due to impairment or hearing or speaking deficits/problems) and being able to apply appropriate ways (verbal and nonverbal) to communicate.
• Being able to explain the basic principles of good communication and having knowledge about the importance of communication and especially good communication.
• Knowledge about the different needs for good communication.
• Learners can build a trustworthiness and strong relationships and are able to demonstrate effective listening and communication skills.
• Being able to establish a relationship in which closeness and distance is well balanced.